Client: Regional MSP in Orlando, FL
Plan: Growth Suite β $297/mo
The Florida MSP team struggled to keep up with growing ticket volume and repetitive client requests. Their technicians spent hours daily managing emails, help-desk tickets, and scheduling β leaving little time for project work or sales.
Within three days of activation, Integra Unified deployed their AI Employee as a virtual help-desk assistant. It was trained to:
Automatically handle and triage incoming client tickets.
Schedule support sessions with available technicians.
Provide instant responses using their knowledge base.
All seamlessly integrated into their CRM and ticketing systems.
β
Response time reduced by 60% in the first week.
β
Technicians reclaimed over 10 hours per week.
β
Customer satisfaction scores jumped to 4.9/5 on follow-up surveys.
βIt felt like we hired a full-time coordinator overnight β without payroll, HR, or stress. Our clients get faster answers, and our team gets their sanity back.β
β Operations Director, Orlando MSP
See how your MSP can experience similar results in just three days.